Repair, Refund and Returns Policy

Return, Exchange & Repair Policy

Last Updated: June, 2026

Thank you for shopping at Aaron Designs Jewelry. We craft our jewelry to last, and we want you to be completely satisfied with your purchase.

Part 1: Returns & Exchanges

1. Return Window

We accept returns and exchanges within 30 days from the date your order was delivered. If 30 days have passed since delivery, we cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including any branded boxes or pouches.
  • You must provide a receipt, order number, or proof of purchase.

3. Non-Returnable Items

The following types of items cannot be returned or exchanged:

  • Custom or Personalized Orders: Any jewelry made-to-order, custom-designed, or engraved.
  • Sale Items: Items marked as “Final Sale” or bought during clearance events.
  • Hygiene Items: Such as earrings.

4. Return Shipping Costs

  • You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.
  • We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

5. Refunds & Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original method of payment within 5-10 business days.

Part 2: Repairs & Warranty

1. Manufacturing Warranty

We stand behind the quality of our craftsmanship. Aaron Designs Jewelry provides a 90-day limited warranty from the date of purchase. This warranty covers manufacturing defects, such as loose stones, faulty clasps, or broken solder points.

This warranty does not cover:

  • Normal wear and tear (e.g., surface scratches, tarnishing, bent prongs).
  • Damage caused by accidents, misuse, improper storage, or neglect.
  • Jewelry altered, resized, or repaired by an outside jeweler.

2. Repairs Outside of Warranty

If your jewelry is damaged outside the warranty window or through normal wear, we are happy to offer repair services for a fee.

  • Repair fees are evaluated case-by-case based on materials, labor, and stone replacement costs.
  • We will provide a price quote for your approval before performing any work.

3. Resizing Policy

  • Rings: We offer one complimentary ring resizing within the first 30 days of purchase, provided the design allows for adjustments. Note: Intricate designs or complex settings may not be resizable.
  • Shipping for Resizing: The customer is responsible for shipping costs associated with resizing requests.

4. How to Request a Repair

  1. Email me at [email protected] with your order number, clear photos of the damage, and a short description of the issue.
  2. If approved for evaluation, we will issue a Repair Authorization Number and shipping instructions.
  3. Do not send jewelry to us without an authorized repair number written on the package.